Good news! Most states classify vitamins and dietary supplements as tax-exempt, meaning you won't see sales tax added to those products at checkout. For any non-exempt items or specific tax jurisdictions, the exact amount will be clearly calculated before you complete your order.

We accept payment via PayPal and all of the following major credit cards:

• Visa
• Mastercard
• American Express
• Discover

Unfortunately our system does not allow any cancellations to be made once an order has been placed.

If you need to make any changes to your order, please contact Customer Service within 24 hours of your purchase at drvenessa@usa.com with your name, order number, and the changes you’d like to make. We will do our best to accommodate you before your order is shipped.

Be advised that changing your order may impact any discounts or promotions that were active at the time of purchase.

For more information please visit our Wholesale page

We want to speak to you too! Visit our Contact us page with any questions, concerns, or feedback. We will be sure to get back to you within 24-48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Dr. Venessa’s Formulas offers FREE standard shipping on all orders over $75 (after any discounts are applied). For orders under $75, standard shipping is a $6 flat fee. Orders placed before 12:00 PM PST are processed and shipped the same business day. Orders received after 12:00 PM PST (or on weekends and holidays) will be processed and shipped the next business day. Standard transit time takes 2 to 5 business days.*Please note that we do not ship on weekends or on nationally observed U.S. holidays.

What is your domestic shipping timeline?

• Processing Time: 1 business day (Orders do not ship on weekends or holidays)
• Transit Time: 2–5 business days
• Tracking: Sent via email as soon as your order ships

Dr Venessa's Formulas offers free standard shipping to the United States Territories for all orders over $75 (after discount if any). If your order is received after 12:00PM PST it will be shipped out the next business day. *Please note that we do not ship on weekends or on nationally observed U.S. holidays.

What is the shipping timeline?

Processing Time: 1 business day (Orders do not ship on weekends or holidays)

Transit Time: 5–10 business days

Tracking: Sent via email as soon as your order ships

We do not offer overseas or international shipping at this time. We hope to expand our reach in the future! For now, we only ship to addresses within the US, including Puerto Rico, Alaska, Hawaii and US Territories.

We use USPS for all orders. Ground shipping for U.S. orders may take up to 5-9 business days to arrive at the latest from the day you receive your shipping confirmation.

Tracking information will be available once your order has left our distribution center. You will receive an email with your tracking number when your order has successfully shipped. Please note that it could take up to 48 hours for your tracking number to become available.

If your package is returned to us due to an incorrect address or multiple failed delivery attempts via your carrier, Dr. Venessa's Formulas cannot be responsible for the cost of reshipping your order back to you.

Dr. Venessa’s Formulas is not responsible for lost or stolen packages once marked as delivered by the carrier. If your package is missing, please contact USPS directly to file a claim for reimbursement. We are unable to issue refunds or reship lost items; if you still need your items, a new order will need to be placed through our website.

Carrier Responsibility: We are not responsible for packages once handed over to the carrier or marked delivered.

Next Steps: Please contact USPS directly to file a reimbursement claim.

Replacements: We do not automatically reship lost orders. To receive your products while your carrier claim is processing, please place a new order online.

Dr. Venessa's Formulas takes every precaution to keep your data secure. Orders placed with a shipping address that does not match the billing address may be subject to verification prior to processing.

If you are not completely satisfied with your purchase, items can be returned or exchanged within 30 days from the original purchase date. Please note that customers are responsible for all return shipping costs associated with returns, exchanges, or refunds. Visit our Contact Us page and let us know what we can do for you.

To initiate a return, please reach out to our Customer Service team via email at drvenessa@usa.com, call us at 1-800-944-5549, or send us a message through our Contact Us page to request full return mailing instructions.

• Package Preparation: Include your original packing slip, write “Return” clearly on it, and specify which items are being returned.
• Refund Calculation: Refunds are calculated based on the total purchase price after applying any discounts or promotional offers, excluding original shipping fees.
• Eligibility: This policy applies exclusively to items purchased directly on Drvenessaoriginal.com. We cannot accept returns for products purchased through third-party retailers.

Once we receive and inspect your return, we’ll notify you. Approved refunds are processed within 15 business days to your original payment method. Processing time may vary by payment provider.

We are unable to accept returns for products purchased outside of drvenessaoriginal.com. Your product is subject to the terms and policies of the original place of purchase.

Reference to or use of hashtags on your social media posts regarding Dr. Venessa’s Formulas (e.g., #drvenessasformulas, #drvenessa, #theclinicaljournal) as well as tagging your social media post with our official handle, @drvenessa, grants Dr. Venessa’s Formulas a royalty-free, perpetual, transferable, worldwide license to use, publish, distribute, and/or edit your post, in whole or in part, in any media now known or hereafter developed.

All posts including, without limitation, your name, handle, biographical information, text, likeness, graphics, photographs, videos, testimonials, and all other materials shared (collectively referred to as “UGC”) may be used at our sole discretion on any media platform, including on our website, social media channels, email marketing, and promotional advertising.

By using our hashtags or tagging our handles, you warrant and represent that:

• You own all rights to your UGC or have obtained all necessary permissions from any person(s) appearing in your content.
• If any person under the age of 18 appears in your UGC, you are their parent or legal guardian, or have obtained explicit written consent from their parent or legal guardian.
• Your UGC does not infringe upon the intellectual property, privacy, or legal rights of any third party or breach any applicable laws.

You agree to indemnify and hold harmless Dr. Venessa’s Formulas and anyone acting on our behalf from any claims, demands, costs, liabilities, and expenses (including reasonable legal fees) arising out of or related to our use of your UGC.

We reserve the right to amend this User-Generated Content Policy at any time without prior notice.